Terms of Use

Last updated: 5 June 2026 · Hush Hollow (hushhollow.ca)

1. Agreement 2. The service 3. Your email is your account 4. Eligibility & children 5. Subscriptions, billing & cancellation 6. Voice recordings & your grant to us 7. Stories & acceptable use 8. Ownership 9. Disclaimers & liability 10. Changes 11. Contact

1. Agreement

By subscribing to or using Hush Hollow, you agree to these Terms and to our Privacy Policy. If you do not agree, please don't use the service.

2. The service

Hush Hollow emails you a gentle, age-appropriate bedtime story for your child — as text and, on audio tiers, as narration in a voice you choose (a house voice or a clone of your own voice). Stories are fiction set in the imaginary world of Hush Hollow. Delivery cadence and features depend on your plan and may evolve.

3. Your email is your account

There is no app or login. Your email address identifies your account, and you manage everything — changes, pausing, and cancellation — by replying to story emails or contacting us. Keep access to your email secure; anyone with access to it can manage the subscription. Where one household email covers more than one child, changes are applied to the specific child's story thread you reply on.

4. Eligibility & children

You must be at least 18 and the parent or legal guardian of the child whose profile you provide (or otherwise authorised to provide it). You are responsible for the information you give us about your child and for obtaining any needed permission from other people you name (for example, a grandparent whose voice you record).

5. Subscriptions, billing & cancellation

Plans are billed in advance on a recurring basis through our payment processor (Stripe), in the currency shown at checkout (CAD or USD).
Founding pricing is provisional and may change; we'll give notice of any price change before it affects your next renewal.
Voice tiers are metered by nights per month; the price reflects the nights you select.
Cancel any time by replying "cancel." Your plan stays active until the end of the current paid period; we don't provide partial-period refunds unless required by law.
A one-time voice-setup fee may apply outside founding-launch promotions.

6. Voice recordings & your grant to us

You confirm you have the right to record and submit any voice you provide, and that any other person whose voice you record has consented.
You grant Hush Hollow a limited licence to process your voice sample to create a synthetic voice profile and to use that profile solely to narrate your account's stories. We do not use your voice to train general models, and we do not sell or share it.
You may withdraw this grant and delete your voice data at any time (see the Privacy Policy). Deletion ends our ability to render new stories in that voice.

7. Stories & acceptable use

Stories are for your family's personal, non-commercial enjoyment. Please don't resell, redistribute, or publicly perform them, or use the service to create content that is unlawful or that impersonates someone without consent. We apply content-safety checks but you remain responsible for deciding what is suitable for your child.

Keeping your stories — and our limited hosting. Each night's story is yours to keep: you may download it from the email and save it forever. We host each personalised recording for about 10 days as a convenience, then delete our copy and the link stops working. Hush Hollow is not a permanent archive — we don't guarantee a story will be retrievable from us after its window, so download anything you want to keep. (Reusable non-personalised "house" recordings are retained as part of our library.)

8. Ownership

The Hush Hollow world, characters, names, and the underlying software are our intellectual property. You keep ownership of your voice recording and your child's profile information; you grant us the limited rights described above to provide the service. We grant you a personal, non-transferable right to enjoy the stories we deliver to you.

9. Disclaimers & liability

Hush Hollow is a comforting bedtime product, not a medical, therapeutic, or developmental service, and makes no guarantee about sleep outcomes. The service is provided "as is." To the fullest extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim. Some jurisdictions don't allow certain limitations, so some of these may not apply to you.

10. Changes

We may update these Terms as the service grows. Material changes will be communicated by email or on this page; continuing to use the service after a change means you accept the updated Terms.

11. Contact

Questions about these Terms: [email protected].